Contact Cellhire USA
Suite # 406
Cellhire warrants that handsets are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for 1 year from the purchase date.
This Warranty is conditioned upon proper use of the Product. This Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by Cellhire; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by the equipment manufacturer (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by the manufacturer; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product.. This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by the manufacturer for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the phone it was purchased with.
During the applicable warranty period, provided the Product is returned in accordance with the terms of this Limited Warranty, Cellhire will repair or replace the Product, at Cellhire’s sole option, without charge. Cellhire may, at Cellhire's sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned or new Product. Repaired/replaced Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of Cellhire. Except to any extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited.
THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF CELLHIRE'S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL CELLHIRE BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.
CELLHIRE MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY CELLHIRE OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.
Nothing in the Product instructions or information shall be construed to create an express warranty of any kind with respect to the Products. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise.
This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Purchases of voice devices cancelled prior to the device being shipped to customer will be free of charge. Cancellation of purchase after the device has been shipped to the customer; customer will be refunded the purchase price less appropriate shipping fees providing the device is returned unopened in original undamaged packaging. The customer will have one month from the delivery date to return the device or customer will be liable for the full purchase price. Any devices returned within this time period that are deemed by Cellhire to have been opened or tampered with in any way will be subject to a restock fee equal to 20% of the purchase price plus shipping fees.
Purchases of Data/Smartphone devices cancelled prior to the device being shipped to customer will be free of charge provided the data bundle has not been activated with the network, if the data bundle has been activated, customer is liable for the cost of one month of data service.
Cancellation of purchase after the device has been shipped to the customer, customer will be refunded the purchase price less appropriate shipping fees and one month of data service, providing the device is returned unopened in original undamaged packaging. The customer will have one month from the delivery date to return the device or customer will be liable for the full purchase price. Any devices returned within this time period that are deemed by Cellhire to have been opened or tampered with in any way will be subject to an additional restock fee which will be equal to 20% of the purchase price plus shipping fees and data service.
1.Subscriber will pay the charges for all usage of the Equipment, including, but not limited to, charges for data, airtime and calls made and received on the Equipment after delivery and any other charges for Service ("Usage Charges") at the usage rates set out on the Website at the time the call is placed. Contact Cellhire at firstname.lastname@example.org if usage rates are not available on the Website. Cellhire may increase the usage rates at any time, as and when it deems appropriate. Posting of such increases on the Website, shall constitute sufficient notice thereof to Subscriber.
2.Subscriber will pay for each incoming, outgoing, completed, incomplete or attempted call in full minute increments, with partial minutes rounded to the next full minute, in accordance with standard cellular billing practices.
3.Subscriber shall pay all Charges invoiced immediately upon generation of a invoice from Cellhire. Invoices that remain unpaid after the date of the invoice are delinquent, and Service is subject to immediate suspension or termination. Cellhire shall be entitled to charge interest at the rate of 1.5% per month on delinquent accounts. In no event will any late payment fees exceed the highest lawful rate.
4.Subscriber shall be liable to Cellhire for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce Cellhire’s rights hereunder.
5.Subscriber must notify Cellhire in writing of any disputes regarding Charges within 30 days of receipt of the invoice containing the disputed Charge or the right to dispute the Charge will be waived.
6.Cellhire is entitled to invoice Subscriber, on a delayed basis, at any time after the Equipment has been returned or suspended from servie for any and all Usage Charges incurred prior to the termination of service, whether or not Cellhire is aware of such charges at the time of the return of the Equipment.
1.Unless otherwise agreed, Subscriber shall submit information from a U.S. based credit card (the "Credit Card") when ordering the Equipment and Service. Debit cards are not acceptable. The Credit Card will be charged the amount invoiced by Cellhire automatically upon generation of an invoice. Subscriber authorizes Cellhire to charge the Credit Card for all charges incurred hereunder.Additionally, Cellhire may charge the Credit Card for Charges incurred prior to an invoice date if Charges exceed $250.00 during a billing period.
2. Cellhire may, in its sole discretion, accept non-U.S. credit card information from Subscriber, in which case Cellhire will take a cash deposit via bank account debit or check in lieu of a credit card (the "Deposit"). The Deposit will be refunded after payment in full for all Charges incurred by Subscriber is received by Cellhire. Cellhire will not be liable for any fluctuation in exchange rates during the period in which a Deposit is held.
3.By providing Cellhire with the Credit Card account for payment, Subscriber represents that he or she is authorized to make charges on such account.
4.Debit cards are not an acceptable form of payment.Cellhire disclaims any and all liability for any damages incurred by Subscriber as a result of using a debit card, including, but not limited to, NSF charges.
In the event the equipment is lost, Subscriber must notify Cellhire immediately.Subscriber is responsible for all Usage Charges incurred on the Equipment up to the time that the provider/carrier contracted by Cellhire to provide the Service disables the Equipment.
1. The use of the Equipment and all Service may be terminated or deactivated without notice by Cellhire upon any of the following events: (a) Cellhire has any reason to believe the Equipment was obtained by any misrepresentation or fraudulent means; (b) Cellhire has any reason to believe any meter on the Equipment has been tampered with; (c) Cellhire has any reason to believe the Equipment is or may be used for any illegal or improper purpose, or in violation of applicable laws; (d) a breach of any of these Terms and Conditions including the payment terms; or (e) detection of unusually high usage, or possible theft or fraud. Cellhire may also terminate these Terms and Conditions without any liability whatsoever in the event that Service is not available to Cellhire or becomes unavailable for any reason. No remedy of Cellhire shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.
These Terms and Conditions shall be deemed entered into in Dallas County, Texas and shall be governed by the laws of the State of Texas. In addition, these Terms and Conditions are subject to applicable foreign, federal and state laws and tariffs.
1.These Terms and Conditions can only be modified by a writing signed by an officer of Cellhire. Specifically, they cannot be modified by any Cellhire representative over the phone or by email.
2.The headings in these Terms and Conditions are for convenience of reference only and shall not affect the meaning or construction of the provisions contained herein.
3.No waiver by Cellhire of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision hereof.
4.Subscriber's rights and obligations under these Terms and Conditions cannot be assigned or transferred by Subscriber, nor can they be modified or waived except by written instrument signed by Cellhire or its authorized agent. These Terms and Conditions constitute the entire agreement between Cellhire and Subscriber; there are no other representations, conditions, warranties, guarantees, or collateral agreements, express or implied, statutory or otherwise, concerning the use of the Equipment or the Service, other than as set forth herein.
5.Cellhire is not liable for any lack of privacy which may be experienced with regard to the Service. Subscriber authorizes Cellhire’s monitoring and recording of calls concerning Subscriber’s usage and the Service and consents to Cellhire’s use of automatic dialing equipment to contact Subscriber. Cellhire has the right to intercept and disclose transmissions in order to protect its rights or property and as requested by law enforcement authorities.
6.If the performance of any part of these Terms and Conditions by Cellhire is prevented, hindered, delayed or otherwise made impracticable by reason of any flood, riot, fire, judicial or governmental action, labor disputes, act of God, terrorist attack, or any other causes beyond the control of Cellhire, Cellhire shall be excused from performance to the extent that it is prevented, hindered or delayed by such causes.
7.Cellhire may assign all or part of its rights or duties under these Terms & Conditions without the notice to Subscriber, except to the extent required by law. Such an assignment releases Cellhire from all liability. Subscriber may not assign these Terms and Conditions without Cellhire's prior written consent. Subject to these restrictions, these Terms and Conditions will bind the heirs, successors, and assigns of the respective parties who will receive its benefits.
Cellhire LLC takes the privacy of its Customers seriously; maintaining your trust is paramount to us. This Statement discloses the information practices for Cellhire and our affiliates, from what type of information about our customers is gathered, to how the information is used, shared or otherwise processed.
From time to time, we may supplement this Statement with additional information relating to a particular interaction we have with you.
You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your bank or credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at Cellhire for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.
We may also collect information relating to your use of our websites through the use of various technologies. For details regarding the technologies we employ, see Cookies below.
The following paragraphs describe in more detail how Cellhire may use your personal information.
If you request something from Cellhire, for example, a product or service, a call back, or specific marketing materials, we will use the information you provide to fulfil your request. To help us do this, we may share information with others, for instance, Cellhire's business partners, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in fulfilment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
We may use information we collect about you to provide you with a personalised experience on our websites, such as providing you with content in which you may be interested and making navigation on our sites easier.
We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix.
We also provide “Live Chat” sessions on our websites to assist you while you’re navigating through our sites; we will use personal information you provide via these sessions in accordance with this Privacy Statement.
The information you provide to Cellhire, as well as the information we have collected about you indirectly, may be used by Cellhire for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, by contacting us directly (please refer to our contact details below), or by using the online preferences portal.
Some of our offerings may be co-branded, that is sponsored by both Cellhire and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.
In connection with a job application or inquiry, whether advertised on an Cellhire website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout Cellhire in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.
Certain transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is Cellhire's general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
Cellhire makes available mobile applications for download from various mobile application marketplaces. Cellhire also provides social media tools on some of its websites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.
When downloading and using these applications or registering to use these social media tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our websites.
If you represent a Cellhire business partner, you may visit Cellhire websites intended specifically for Cellhire business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and Cellhire business partners generally. For instance, this may involve using your information to send you details of Cellhire business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Cellhire customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.
Cellhire is a global organisation with business processes, management structures and technical systems that cross borders. As such, we may share information about you within Cellhire and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Statement. Our Privacy Statement and our practices are designed to provide a globally consistent level of protection for personal information all over the world. This means that even in countries whose laws provide for less protection for your information, Cellhire will still handle your information in the manner described here.
In some cases, Cellhire uses suppliers located in various countries to collect, use, analyse, and otherwise process information on its behalf. It is Cellhire's practice to require such suppliers to handle information in a manner consistent with Cellhire's policies.
From time to time, we may disclose information that identifies you at an individual level and which we collected on our websites to other non-Cellhire entities that are not acting as our suppliers, such as our business partners. Except as described in this Privacy Statement, we will only do so with your prior consent. We do not sell or lease such information however.
Circumstances may arise where, whether for strategic or other business reasons, Cellhire decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the transfer of personal information to the purchaser. It is Cellhire’s practice to seek appropriate protection for information in these types of transactions.
When transferring your information outside of the country of collection for the purposes identified above, Cellhire complies with applicable law. For data originating from a European Union member state, Cellhire uses a variety of data transfer mechanisms (including standard contractual clauses) for this purpose.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process.
We intend to protect your personal information and to maintain its accuracy. Cellhire implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorised access, use and disclosure.
We will retain your registration information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services please contact us at the details below. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We collect information from your visits to our websites to help us gather statistics about usage and effectiveness, personalise your experience, and tailor our interactions with you. We do so through the use of various technologies, including cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and then above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
We may also include Web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.
Some of our business partners set Web beacons and cookies on our site. In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring website addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third party tracking technologies.
Cellhire does not deliver third party online advertisements on our websites but we advertise our products and services on others' websites. Please familiarise yourself with those website operators' or network advertisers' privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.
To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites.
We may also provide you with general links to non-Cellhire websites. Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites' privacy policies before using the links or applications.
Cellhire is not responsible for the privacy practices or the content of those other websites.
We will post a notice at the top of this page notifying users when this Privacy Statement is updated or modified in a material way. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we can use your personal information in such a way.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us on the details below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Please contact us if you have any questions about our Privacy Statement or information we hold about you:
The Data Protection Officer
Cellhire USA LLC
866 Presidential Drive
Suite # 406
t: +1 877-244-7242
Before Cellhire is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.
If you are unsatisfied with our response, you are entitled to raise your concern with the Information Commissioner’s Office (ICO): www.ico.org.uk/concerns/