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Terms and Conditions

Limited Warranty

Cellhire warrants that handsets are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for 1 year from the purchase date.

This Warranty is conditioned upon proper use of the Product. This Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by Cellhire; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by the equipment manufacturer (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by the manufacturer; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product.. This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by the manufacturer for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the phone it was purchased with.

During the applicable warranty period, provided the Product is returned in accordance with the terms of this Limited Warranty, Cellhire will repair or replace the Product, at Cellhire’s sole option, without charge. Cellhire may, at Cellhire's sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned or new Product. Repaired/replaced Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of Cellhire. Except to any extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited.

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF CELLHIRE'S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL CELLHIRE BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.
CELLHIRE MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY CELLHIRE OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

Nothing in the Product instructions or information shall be construed to create an express warranty of any kind with respect to the Products. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Cancellation

Voice Only Devices

Purchases of voice devices cancelled prior to the device being shipped to customer will be free of charge. Cancellation of purchase after the device has been shipped to the customer; customer will be refunded the purchase price less appropriate shipping fees providing the device is returned unopened in original undamaged packaging.  The customer will have one month from the delivery date to return the device or customer will be liable for the full purchase price.  Any devices returned within this time period that are deemed by Cellhire to have been opened or tampered with in any way will be subject to a restock fee equal to 20% of the purchase price plus shipping fees.

Data Devices

Purchases of Data/Smartphone devices cancelled prior to the device being shipped to customer will be free of charge provided the data bundle has not been activated with the network, if the data bundle has been activated, customer is liable for the cost of one month of data service.

Cancellation of purchase after the device has been shipped to the customer, customer will be refunded the purchase price less appropriate shipping fees and one month of data service, providing the device is returned unopened in original undamaged packaging.  The customer will have one month from the delivery date to return the device or customer will be liable for the full purchase price.  Any devices returned within this time period that are deemed by Cellhire to have been opened or tampered with in any way will be subject to an additional restock fee which will be equal to 20% of the purchase price plus shipping fees and data service.