Your contacts need to be saved onto your current SIM in order for them to transfer to your Cellhire phone. If your current phone has the option to save your phonebook/contacts to the SIM card, the phone book will not carry across to the Cellhire phone.

Please contact your current Service Provider or refer to your manual to see if this option is available on your phone.

How do I choose a network provider/carrier while roaming?

Your device will automatically choose a network in whatever area you are roaming in.
In some countries Cellhire selects the carrier for you based on the services available so you don't need to choose a carrier unless you have a specific preference.
If you would like to select a specific wireless carrier, follow the appropriate Network Search instructions for the assigned handset and refer to either the GSM World website for a Network list or contact Global Support for further assistance.

How do I insert the SIM card?

Push the battery cover down to release it from the phone.
Open the SIM door and insert your SIM card with the gold plate facing down.
Close the SIM card door then place the battery cover back on the phone.
Push the cover upwards to slide into place.

How do I master reset the Nokia GSM phone?

Ensure there is a SIM card is in the handset.
Push the Menu button and scroll Settings and press select.
Scroll to Restore Factory Settings and press select.
Enter code 12345.

I am unable to make or receive calls while roaming with the Nokia GSM phone.

Ensure the phone is set to the correct mode (applicable to Nokia 3G handsets only):
Press the Menu key and scroll to Settings and press select.
Scroll to Phone Settings and press select.
Scroll to Network Mode and press select.
The phone must be set to either GSM or Dual Band.
Note: If one mode is not working switch to the alternate mode.
Push the Menu button and scroll to Settings and press select.
Scroll to Phone Settings and press select.
Scroll to Network Selection and press select.
Change to Manual and press select.
The screen will now say "Searching".
Choose a network when the list is displayed.

Ensure the phone is using Line 1 (6100 only):
Push the Menu button and scroll to Settings and press select.
Scroll to Call Settings and press select.
Select Line for Outgoing Calls and change to Line 1.

I would like to select another network instead of the one I am currently on, how can I do this?

Your device will automatically choose a carrier in whatever area you are roaming in; in some countries, Cellhire selects the carrier for you based on the services available, so you don't need to choose a carrier unless you have a specific preference.

If you would like to select a specific wireless carrier, follow the appropriate Network Search instructions for the assigned Motorola handset and refer to either the GSM World website for Network list or contact Global Support for further assistance.

The screen states Call Diverting whenever I attempt to place a call. What does this mean? How do I remove it?

The call diverting service enables you to divert your calls (when your mobile phone is switched off, if you are out of reach or if you are busy) to any other number either a fixed line or a mobile network. Normally diverts are set to when the line is either busy or not answered so that the calls automatically forward to voicemail.

To cancel the divert:
Push the Menu button and scroll to Settings and press select.
Scroll to Call Settings and press select.
Select Call Divert.
Scroll down and choose Cancel All Diverts and press select.

The wrong PIN code was entered for the phone and now the SIM is blocked, how can I unblock the SIM?

To protect you in the event of theft, the SIM card is immediately locked if someone keys in three different incorrect PIN codes in succession.
The message "PIN locked" will appear on the screen.
If you are using a Cellhire sim please contact Global Support for the eight digit PUK code.
Enter this code in order to unlock your mobile phone, and then follow the instructions on the screen.

Note: If you are using your own SIM card from your original phone, please contact your service provider.

If you are using a Cellhire SIM card, please contact Global Support.

What do I do if the phone says Check Card?

When this error message displays on the screen, there could be one of two resolutions:
The SIM card is not inserted correctly, in which case remove the SIM card and re-insert SIM.
Or the SIM card is not connecting with the phone, in which case remove the SIM card, wipe the gold contacts and re-insert SIM.
If this does not resolve the problem, the equipment may need to be replaced.

What do I do if the phone says Unregistered SIM?

Remove the SIM card and wipe the gold contacts and re-insert SIM. Contact Global Support for further help.

What is international roaming?

International roaming is the ability to make and receive calls, text messages, e-mails and access the Internet while traveling inside or outside of your home country.
Cellhire has agreements with networks all over the world to make calling while overseas as easy as calling while at home.

What Mega Hertz Bands are used around the world?

GSM-850 and GSM-1900 are used in the United States, Canada, and many other countries in the Americas. GSM-850 is also sometimes called GSM-800.
GSM-900 and GSM-1800 are used in other parts of the world with the exception of Japan and Korea. CDMA is used for Korea and W-CDMA/3G is used for Japan.

When attempting to place an outbound call I receive two short beeps and the phone returns to the main screen but I am able to receive calls fine. What could be causing this? (6100 only)

Sometimes when the phone reaches the travel destination and is powered on, the network can not determine which line to use to place calls.
In order to switch the phone to the appropriate line, follow the steps below and switch the line back to 1.
Ensure the phone is using Line 1:
Push the Menu button and scroll to Settings and press select.
Scroll to Call Settings and press select.
Select Line for Outgoing Calls and change to Line 1.

If you have a signal (the name of the network should be appearing across the standby screen) and can not call out, the trouble may be incorrect dialing patterns or the network provider you are currently registered with does not have a roaming agreement with the service provider we assigned for the rental.
After confirming you are dialing correctly, search for Available Networks:
Push the Menu button and scroll to Settings and press select.
Scroll to Phone Settings and press select.
Scroll to Network Selection and press select.
Change to Manual and press select.
The screen will now say "Searching".
Choose a network when the list is displayed.

Ensure the phone is using Line 1 (6100 only):
Push the Menu button and scroll to Settings and press select.
Scroll to Call Settings and press select.
Select Line for Outgoing Calls and change to Line 1.

Why doesn't my Nextel SIM work in the US with the Cellhire phone rental?

Within the US, Nextel uses a network technology called iDEN. Your Cellhire GSM phone is not compatible with the iDEN network and is only designed for overseas use.
Nextel allows the SIM card, located in the back of the handset, to be switched over to a GSM handset for international traveling.
Please contact Nextel's World Wide Service department at 1-866-840-9539 to facilitate the NWW feature being added to your account.
Provided you have activated the NWW Roaming feature on the line, the phone will work when you arrive at your international destination.

Can I use SMS (text-numeric paging) from a GSM phone in the United States?

In most areas of the United States, yes.
This will depend upon the state (and associated GSM carrier) you are visiting.
Please confirm SMS availability with your local GSM provider prior to travel.

How do I master reset the Motorola T-250 and L-Series phone?

To Master reset the handset (this will default the band to 900/1800):
Ensure there is a SIM card in the handset.
Push the 'Menu' button and scroll to 'Phone Setup', press 'OK'.
Scroll to 'Extended Menus', press 'OK'.
Scroll up to 'On', press 'OK'.
Extended Menu's has been opened, push the red C button to go back to 'Phone Setup'.
Press 'OK' button, tab up to 'Phone Status', Press 'Select'.
Scroll up to 'Master Clear', Press 'Select'.
Enter the Security Code '000000', the handset will now be reset.

How do I master reset the Motorola V400?

To Master reset the handset (this will default the band to Automatic):
Ensure there is a SIM card in the handset.
Push the 'Menu' button. Scroll to Settings, press 'Select'.
Scroll to 'Initial Setup', press 'Select'.
Scroll to 'Master Reset', press 'Select'.
Security code: 000000.

How do I master reset the Motorola V60i?

To Master reset the handset (this will default the band to Automatic):
Ensure there is a SIM card in the handset.
Push the 'Menu' button and scroll to Settings, press 'Select'.
Scroll to 'Other Settings', press 'Select'.
Scroll to 'Initial Setup', press 'Select'.
Scroll to 'Master Reset', press 'Select'.
Security code: 000000.

I am unable to make or receive calls while roaming with the Motorola T250 or L-Series GSM phone.

If you have a signal (Name of network should be appearing across the standby screen) and can not call out, the trouble may be incorrect dialing patterns or the network provider you are currently registered with does not have a roaming agreement with the service provider we assigned for the rental.
After confirming you are dialing correctly, ensure you are on the correct band:
Push the 'Menu' button and scroll to 'Network Selection', press 'OK'.
Scroll to 'Change Band', press 'OK'.
Change to either 900/1800 (for international use) or 1900 (US and parts of South America).

To search for an Available Network: Push the 'Menu' button and scroll to 'Network Selection', press 'OK'.
Scroll to 'Available Networks', press 'OK'.
The screen will now say "Scanning".
Choose the appropriate network when list is displayed.
Ensure all diverts are cancelled.
Push the 'Menu' button and scroll to 'Call Related Features', press 'OK'.
Scroll to 'Call Diverting', press 'OK'.
Scroll down and choose 'Cancel All Diverts', press 'OK'.
Screen will say "All Diverts Canceled".
Ensure Line for Outgoing calls is set to Line 1 (On 260 GPRS handsets).
Push the 'Menu' button and scroll to 'Phone Setup', press 'OK'.
Scroll to 'Select Phone Line' and press 'Select'.
Scroll up and make sure check mark is by Line 1 and press 'Select'.

I am unable to make or receive calls while roaming with the Motorola V400 phone.

To Master reset the handset (this will default the band to Automatic):
Ensure there is a SIM card in the handset.
Push the 'Menu' button.
Scroll to Settings, press 'Select'.
Scroll to 'Initial Setup', press 'Select'.
Scroll to 'Master Reset', press 'Select'.
Security code: 000000.

I am unable to make or receive calls while roaming with the Motorola V60i phone.

If you have a signal (Name of network should be appearing across the standby screen) and can not call out, the trouble may be incorrect dialing patterns or the network provider you are currently registered with does not have a roaming agreement with the service provider we assigned for the rental.
After confirming you are dialing correctly, ensure you are on the correct band:
Push the 'Menu' button and scroll to Settings, press 'Select'.
Scroll to 'Other Settings', press 'Select'.
Scroll to 'Network', press 'Select'.
Scroll to 'Network Setup', press 'Select'.
Change to either 900/1800 (for international use) or 1900 (US and parts of South America).
Search for Available Network:
Push the 'Menu' button and scroll to Settings, press Select.
Scroll to 'Other Settings', press Select.
Scroll to 'Network', press Select.
Scroll to 'Available Networks', press Search.
The screen will now say "Searching for Networks".
Press 'View' to see the appropriate network information.
Press 'Register'.

On what frequencies can the Motorola V400 handset work?

The Motorola v400 phone is a quad-band handset that works on GSM 850/900/1800/1900 frequencies.

What networks can the Motorola v60i phone be used on?

The Motorola v60i phone is a tri-band handset that works on GSM 900/1800/1900 frequencies.

stay connected ... anywhere cell rental frequently asked questions - FAQ's

Global handsets

stay connected ... anywhere
cell rental frequently asked questions - FAQ's