Check and make sure the charger is connected correctly to the handset and the charger is the correct voltage for the country currently in. If so, check the screen to make sure a lightning bolt is displayed next to the battery icon.

Can I use BlackBerry Desktop Redirector?

Yes. If you use Microsoft Outlook (Workgroup Installation) with an email account on a Microsoft Exchange Server version 5.5 or later and the handheld is not enabled on a BlackBerry Enterprise Server, you can use the BlackBerry Desktop Redirector to set up email on the handheld.

Note: With this option your computer must be on and the BlackBerry Desktop Redirector must be running to send and receive on the handheld.

How can I forward my company or personal email account to the BlackBerry Netmobile Address?

If you have Microsoft Outlook 2002 or later you can create a forwarding rule in your desktop email client to forward your email to the Netmobile address assigned.

If you are not aware on how to create a rule, ask your system administrator to create a forwarding rule on the enterprise server to forward your email messages to the Netmobile Address.

Note: Contact your System Administrator to see whether or not forwarding your corporate email account to an outside email account is allowed. Click here for more information.

How do I attach or setup an email account on the rental BlackBerry?

To begin using email on the handheld, an email account may be integrated using one of two setup options listed below:
Setting up for email using BlackBerry Enterprise Server.
i) Using Enterprise Activation.
ii) Using BlackBerry Desktop Software.
iii) Using BlackBerry Desktop Redirector.
Or Cellhire providing our own Internet Email Address (name@netmobile.com).

How do I forward emails to Netmobile accounts using Microsoft Outlook?

If you have Microsoft Outlook 2002 or later you can create a forwarding rule in your desktop email client to forward your email to the Netmobile address assigned. If you are not aware on how to create a rule, ask your system administrator to create a forwarding rule on the enterprise server to forward your email messages to the Netmobile Address.
Note: Contact your System Administrator to see whether or not forwarding your corporate email account to an outside email account is allowed. Click here for more information.

How do I navigate through the menu?

Roll the track wheel to move the cursor and highlight items on the screen. Click / press the track wheel to view the menu on most screens and to select items on the screen. Press the Escape button to exit a screen, cancel an action, or go back one page in the Browser. Hold the Escape button - to end a phone call.

How do I reset the BlackBerry?

To perform a hard reset (resetting the hardware and programs) on the unit remove the battery for 10 seconds then re-insert.

Note: If the hard reset does not work, please contact Global Support before performing the soft reset. To perform a soft reset on the unit press the Alt Key + the Shift key + the Backspace key simultaneously.

Note: Only soft reset the handset if your system administrator or service provider has advised you to soft reset the handheld.

How do I resolve the error: "Data Connection Refused"?

We advise you to check the GPRS data signal in the top right hand corner on your wireless device to determine actual areas where coverage is available.
If you are within coverage area, perform a hard reset on the handheld by removing the battery and re-inserting.
If "Data Connection Refused" still displays after the reset is performed, then try searching for another available network to register the BlackBerry Handheld to.

How do I search for available networks on the BlackBerry handheld?

Your device will automatically choose a carrier in whatever area you are roaming in. In some countries, Cellhire selects the carrier for you based on the services available, so you don't need to choose a carrier unless you have a specific preference.

Follow the below instructions to perform a Network Search on the BlackBerry:
Use the Track Wheel to Scroll between options.
Scroll down to the Options icon (The Wrench Icon) and click in on the track wheel.
Scroll down to Network and click in on the track wheel.
Scroll down until Automatic is highlighted and click in on the track wheel.
Select Change from the internal menu.
Select Manual and click in on the track wheel.
Scroll down to Scan for Available Networks and click in on the track wheel.
The screen states "Please wait, scanning for Available Networks".
A list of Available Networks will appear, choose the appropriate network.
Once the correct Network has been chosen and signal found use the track wheel to scroll and highlight the network needing to be registered on.
Click the track wheel and choose Select Network.
Network Selection succeeded will appear on the screen.
Click the track wheel again to select Change Option and change the network mode back to Automatic.
Click in on the track wheel again and select Save.

If you would like to select a specific wireless carrier, please either contact Global Support for further assistance or refer T-Mobile.

How do I setup the BlackBerry using Enterprise Activation?

If the Enterprise Activation Icon appears on the handheld and the handheld is enabled with version 4.0 and the BlackBerry Enterprise Server is also enabled with version 4.0. In this case the email account can be integrated on the handheld over a wireless network by following the below steps:
On the handheld, verify the wireless radio is on and that the area the unit is located in has wireless GPRS coverage.
Highlight the Enterprise Activation Icon and click in on the track wheel.
Type in the corporate email address needing to be transferred to the BlackBerry.
Type the password provided by your system administrator.
Click in on the track wheel and select Activate from the internal menu.
The BlackBerry will start the activating process.

How to do I search for different Networks on the BlackBerry Handheld?

Note: Contact your System Administrator to see whether or not forwarding your corporate email account to an outside email account is allowed. Click here for more information.

I am in the process of returning the BlackBerry Handheld to Cellhire, how do I erase my information?

Scroll to the Options icon (the Wrench Icon) and click in on the track wheel.
Scroll down to Security and click the track wheel.
Click the track wheel again to bring up the internal menu.
Select "Wipe Handheld" from the menu.
Follow the prompts (you only have to type BlackBerry once).
The unit will now start to erase the information.

I am receiving a connection error message while trying to use Blackberry Desktop Software to transfer my email account to the rental BlackBerry.

If the desktop software is installed on your computer, your handheld should connect to the Desktop Software automatically when you connect the handheld to the computer. If the handheld does not connect, open the BlackBerry Desktop Software by doing the following:
Click Options then Connection Settings.
From the drop down list, select the correct port and click Connect.
If the connection problem continues, close the BlackBerry Desktop Software and disconnect the handheld.
Open the desktop software again and reconnect the handheld.
Verify that all connections are secure.
If still experiencing trouble, contact your IT department for further assistance.

I can no longer send or receive emails, what may be causing the problem?

If your BlackBerry Wireless Handheld is not receiving messages, verify that the handheld wireless radio is on and that you are in a GPRS wireless coverage area by checking the Back to top.

I have my own Web Client through my current Cellular Provider, how can I activate the rental Blackberry with my current Web Client account or with POP3 addresses?

Unfortunately, Web Client is not a feature we offer right now with our rental BlackBerry. If you have a Web Client account through your current service provider a Cellhire internet email account will have to be created for you (eg: name@netmobile.com) and your other POP3 addresses would need to be forwarded to the Netmobile address assigned.

Note: For instructions on how to forward your POP3 addresses, please contact the service provider handling the service address.

I would like to access my AOL, Hotmail, Yahoo, or other POP3 accounts via the BlackBerry internet on the handheld.

Unfortunately, due to security measures from certain ISP website providers, customers will not be able to access any type of accounts such as Hotmail or AOL that deals with logins.
Yes the site will come up for you but when the email address and password are requested, the system will not allow access.

If I do not have a BlackBerry Enterprise Server, how do I get access to BlackBerry Desktop Software?

If the Enterprise Activation option does not appear on your Home screen, or if you do not have a BlackBerry Enterprise Server, you can install the desktop software to integrate the handheld with your email account.
Click here, select software download, and choose the appropriate BlackBerry Desktop Software (usually version 4.0).
Make sure the Desktop Software is loaded on your computer.
Connect the handheld to your computer.
On the Windows taskbar, click Start.
Select Programs then BlackBerry then the Desktop Manager.
When prompted to generate an encryption key, follow the on-screen instructions.

What are the different Wireless Network Coverage Symbols?

Wireless Coverage: Bars will appear next to the signal bar.
No Wireless Coverage: X will appear next to the signal bar.
Emergency Calls Only: SOS will appear next to the signal bar.
GPRS in capital letters: Allows you to both send and receive emails as well as voice is available.
gprs in lower case letters: Data connection is refused (not able to send or receive emails).
GSM: Voice only is available.
OFF: Scroll down to the Radio Icon (the Tower Icon with wireless bars) and Turn Wireless On.

When trying to place a call from the BlackBerry, I receive a "Call Forward Conditional" Error Message, how do I remove this error message?

Scroll to the Phone Icon and click the track wheel.
The phone screen will appear, click the track wheel to bring up the internal menu.
Select Options and click the track wheel.
Scroll to Call Forwarding and click the track wheel.
Turn the feature off.

stay connected ... anywhere cell rental frequently asked questions - FAQ's

BlackBerry handsets

stay connected ... anywhere
cell rental frequently asked questions - FAQ's