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cell rental frequently asked questions - FAQ's

3G handsets

How do I master reset the Nokia 6650 3G phone?

I am unable to make or receive calls while roaming with the Nokia 6650 3G phone.

How do I master reset the Motorola A835?

I am unable to make or receive calls while roaming with the Motorola A835 phone.

On what frequencies can the Motorola A835 handset work?

How do I master reset the Nokia 6650 3G phone?

Ensure the phone is setup to the correct mode:
Press the Menu key and scroll to Settings, press select.
Scroll to Phone Settings, press select.
Scroll to Network Mode or System Mode, press select.

The phone must be set to either of the following:
GSM - Using in 900/1800 MHz countries.
Dual System - Switches the handset automatically.
WCDMA - Use when Dual System Not Operational.

Note: If one mode is not working have the customer switch to the alternate mode.
In the Dual System (operation in both GSM/EGSM and UMTS networks) mode, the phone selects the GSM or UMTS network automatically according to the network parameters and the roaming agreements between network operators.
The local US provider will need to subscribe to this service in order to be utilized.
The Nokia 6650 phone is not compatible to the GSM 1900 operating frequency used in North America.
Please note that whether your phone can be used in certain areas depends on the services provided by your SIM Card provider.

Search for Available Networks:
Press the Menu button and scroll to Settings, press select.
Scroll to Phone Settings, press select.
Scroll to Network Selection, press select.
Change to Manual, select.
The screen will now say "Searching".
Choose the appropriate network when list is displayed.

I am unable to make or receive calls while roaming with the Nokia 6650 3G phone.

Ensure the phone is setup to the correct mode:
Press the Menu key and scroll to Settings and press select.
Scroll to Phone Settings and press select.
Scroll to Network Mode and press select.

The phone must be set to either GSM or Dual Band Note:
If one mode is not working switch to the alternate mode.
Push the Menu button and scroll to Settings and press select.
Scroll to Phone Settings and press select.
Scroll to Network Selection and press select.
Change to Manual and press select.
The screen will now say "Searching".
Choose the appropriate network when the list is displayed.

How do I master reset the Motorola A835?

To Master reset the handset (this will default the band to Automatic):
Ensure there is a SIM card in the handset.
Push the 'Menu' button.
Scroll to Settings, press 'Select'.
Scroll to 'Initial Setup', press 'Select'.
Scroll to 'Master Reset', press 'Select'.
Security code: 000000.

I am unable to make or receive calls while roaming with the Motorola A835 phone.

If you have a signal (Name of network should be appearing across the standby screen) and can not call out, the trouble may be incorrect dialing patterns or the network provider you are currently registered with does not have a roaming agreement with the service provider we assigned for the rental.
To troubleshoot this problem yourself:

Verify the band is set correctly:
In standby mode press MENU key and Select Settings.
Scroll down and Select Network.
Scroll down and Select Network Search.
Highlight "Band" and Select Change.
Select Automatic, select 1900, select WCDMA.
Search for Available Network:
In standby mode press MENU key and Select Settings.
Scroll down and Select Network.
Scroll down and Select Available Networks.
Phone will automatically search for Networks.
Once list of Network Providers is displayed, press the MENU key.
The network number or name should appear.
Select "Register".
Phone should then register onto the chosen network.

On what frequencies can the Motorola A835 handset work?

The Motorola A835 phone is a tri-band handset that works on GSM 900/1800/1900 and 3G-WCDMA frequencies.